E – Service Excellence-Part 3 Empire Touchstone Energy® Service Excellence (Part 3*) Powering the Cooperative Legacy Dates: Friday, March 24, 2017 Location: Empire Electric 801 North Broadway Cortez, CO 81321 Time: 8:30 am – 3:30 pm Fee: $255 for
Touchstone Energy® Service Excellence (Part 3*)
Powering the Cooperative Legacy
Friday, March 24, 2017
801 North Broadway
Cortez, CO 81321
8:30 am – 3:30 pm
$255 for 10 – 14 students
$190 for 15 – 19 students
$155 for 20 – 24 students
$135 for 25+ students
The cost of this course has been reduced thanks to a donation by the Colorado Electric Educational Institute
Lunch will be provided.
Participants will be billed after the course.
Lynn Moore, Moore Innovative Solutions
Contact Jen Hight at the CREA office (303) 455-2700 ext. 700 or
e-mail at firstname.lastname@example.org
A minimum of ten people must be registered for the class to be held. A letter will be faxed to all participants confirming their registration in the course.
March 10, 2017
The Part 3 program continues to build on both interpersonal skills and widens the view of industry knowledge. With a focus on best practices and execution strategies, we discuss the balancing act of addressing member needs and industry changes that affect us. We explore ways to build leadership skills and the cooperative legacy. This is a full day program recommended for all employees and directors who have participated in Service Excellence Part 2.
Service Excellence Part 3 focuses on: executing change, service scenarios, changing industry, influences and current issues affecting electric co-ops. The course covers:
o team-building skills
o conflict resolution skills
o role play
o discussing leadership characteristics
o demonstrating leadership behaviors
*Participation in Service Excellence Part 1: Committing to the Cooperative Advantage & Part 2: The Power of Human Connections is essential in this continued learning environment and we recommend that participants experience the first program prior to participation in this one.
(Friday) 8:30 am - 3:30 pm
Empire Electric Association Inc.
801 North Broadway, Cortez, CO 81321