april, 2017

24apr8:30 am3:30 pmTouchstone Energy Service Excellence Part 1: Committing to the Cooperative Advantage500 Cooperative Way, Brighton, Colorado 80603

Event Details

E – Service Excellence-Part 1 United

 

Touchstone Energy® Service Excellence (Part 1)

Committing to the Cooperative Advantage

 

Dates/Locations:

Monday, April 24, 2017

 

United Power

500 Cooperative Way

Brighton, CO  80603

 

Time:

8:30 am – 3:30 pm

 

Fee:

$255 for 10 – 14 students

$190 for 15 – 19 students

$155 for 20 – 24 students

$135 for 25+ students

 

The cost of this course has been reduced thanks to a donation by the Colorado Electric Educational Institute

 

Lunch will be provided.

 

Participants will be billed after the course.

 

Instructor:

Lynn Moore, Moore Innovative Solutions

 

To Register:

Contact Jen Hight at the CREA office (303) 455-2700 ext. 700 or e-mail at jenhight@coloradorea.org

 

A minimum of ten people must be registered for the class to be held. A letter will be faxed to all participants confirming their registration in the course.

 

Registration Deadline:

April 10, 2017

Course Description

 

The program is ideal for building on employees’ existing skills and taking them to the next step in service. It will improve their understanding of the Touchstone Energy tools and the impression we make with our own behavioral styles and interactions. We focus on communication skills and member advocacy both inside and outside the cooperative. This is a full day program for all employees and directors. Service Excellence Part 1 features customer service skills for both internal and external customers, communication skills and the changing member perspective.

 

Service Excellence Part 1 focuses on:

o   communication

o   behaviors

o   constructive language

o   problem solving skills

o   improving member and team relationships

 

 

Part 2 will be taught on April 25, 2017 at United Power

Part 3 will be taught on April 26 or 27 at United Power

 

 

 

 

 

 

 

 

 

 

 

 

 

Colorado Electric Educational Institute

Colorado Rural Electric Association

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Time

(Monday) 8:30 am - 3:30 pm

Location

United Power

500 Cooperative Way, Brighton, Colorado 80603

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