june, 2017

07jun8:30 am3:30 pmTouchstone Energy Service Excellence Part 1: Committing to the Cooperative Advantage37250 West Highway 50, Gunnison, Co 81230

Event Details

E – Service Excellence-Part 1 Gunnison & Sangre

Touchstone Energy® Service Excellence (Part 1)

Committing to the Cooperative Advantage

 

Dates/Locations:

Wednesday, June 7, 2017

Gunnison County Electric

37250 West Highway 50

Gunnison, CO  81230

OR

Friday, June 9, 2017

Sangre de Cristo Electric

29780 North U.S. Highway 24

Buena Vista, CO  81211

 

Time:

8:30 am – 3:30 pm

 

Fee:

$255 for 10 – 14 students

$190 for 15 – 19 students

$155 for 20 – 24 students

$135 for 25+ students

 

The cost of this course has been reduced thanks to a donation by the Colorado Electric Educational Institute

 

Lunch will be provided.

 

Participants will be billed after the course.

 

To Register:

Contact Jen Hight at the CREA office (303) 455-2700 ext. 700 or e-mail at jenhight@coloradorea.org

 

A minimum of ten people must be registered for the class to be held. A letter will be faxed to all participants confirming their registration in the course.

 

Registration Deadline:

May 22, 2017

Course Description

 

The program is ideal for building on employees’ existing skills and taking them to the next step in service. It will improve their understanding of the Touchstone Energy tools and the impression we make with our own behavioral styles and interactions. We focus on communication skills and member advocacy both inside and outside the cooperative. This is a full day program for all employees and directors. Service Excellence Part 1 features customer service skills for both internal and external customers, communication skills and the changing member perspective.

 

Service Excellence Part 1 focuses on:

o   communication

o   behaviors

o   constructive language

o   problem solving skills

o   improving member and team relationships

 

 

Instructor:  Lynn Moore, Moore Innovative Solutions

 

 

Part 2 will be taught on June 8 at

Grand Valley Power, Grand Junction, CO

 

 

 

 

 

 

 

 

 

 

Colorado Electric Educational Institute

Colorado Rural Electric Association

 

more

Time

(Wednesday) 8:30 am - 3:30 pm

Location

Gunnison County Electric Association Headquarters

37250 West Highway 50, Gunnison, Co 81230

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