april, 2017

25apr8:30 am3:30 pmTouchstone Energy Service Excellence Part 2: The Power of Human Connections500 Cooperative Way, Brighton, Colorado 80603

Event Details

E – Service Excellence-Part 2 United

Touchstone Energy® Service Excellence (Part 2*)

The Power of Human connections

 

Dates/Locations:

Tuesday, April 25, 2017

United Power

500 Cooperative Way

Brighton, CO  80603

 

Time:

8:30 am – 3:30 pm

 

Fee:

$255 for 10 – 14 students

$190 for 15 – 19 students

$155 for 20 – 24 students

$135 for 25+ students

 

The cost of this course has been reduced thanks to a donation by the Colorado Electric Educational Institute

 

Lunch will be provided.

 

Participants will be billed after the course.

 

Instructor:

Lynn Moore, Moore Innovative Solutions

 

To Register:

Contact Jen Hight at the CREA office (303) 455-2700 ext. 700 or

e-mail at jenhight@coloradorea.org

 

A minimum of ten people must be registered for the class to be held. A letter will be faxed to all participants confirming their registration in the course.

 

Registration Deadline:

April 10, 2017

Course Description

In Part 2, we take employees to the next level and shares skills and techniques for relationship building with members and co-workers. We discuss member feedback results of the National Survey on the Cooperative Difference, explore the best practices of leading cooperatives and look at generational values among employees and members. This full day program is recommended for all employees and directors who have participated in Service Excellence Part 1.

Service Excellence Part 2 features:

o   Cooperative best practices

o   ACSI scoring methods and results,

o   generational values and the changing member perspective.

 

 

 

*Participation in Service Excellence Part 1 – Committing to the Cooperative Advantage is essential in this continued learning environment and we recommend that participants experience the first program prior to participation in this one.

 

Part 1 will be taught at United Power on April 24, 2017

Part 3 will be taught at United Power on April 26 or 27

 

 

 

 

 

 

 

 

 

 

 

Colorado Electric Educational Institute

Colorado Rural Electric Association

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Time

(Tuesday) 8:30 am - 3:30 pm

Location

United Power

500 Cooperative Way, Brighton, Colorado 80603

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